Account and Subscription Support

Support and Contact

Choose the right support channel for account, subscription, client or international route issues.

Ticket Support

For account login, plan selection, payment status, subscription access, client imports and connection checks, submit a ticket through the user panel. Tickets retain the issue context, making step-by-step checks easier and suited to cases that need follow-up.

What to expect: tickets are reviewed and updated in submission order. When account details are involved, include the necessary order information or on-page messages in the ticket. Do not publicly paste subscription credentials.

Account and SubscriptionUser Panel Ticket

Client SetupUser Panel Ticket

Route ConnectionUser Panel Ticket

Self-Service Information

Check the help center first for common questions about registration, plans, refunds, platform settings and connections. VQVPN supports Windows, macOS, iOS, Android and Linux; one subscription has no device limit, while setup depends on the client and current network conditions.

Registration requires only a username and password—no email address. Plans support Alipay, WeChat Pay and USDT; see the plans page and user panel for current monthly subscription and data package details.

Registration RequirementsNo Email Address Required

Supported PlatformsFive Platforms

Refund Policy7-Day Refunds

Contact Channels

Submit Details by Issue Type

Account, Payments and Subscriptions

For login status, plan selection, payment results, data usage display, subscription access and renewal questions. Use the ticket channel first; details submitted after logging in make account checks easier.

Open a Ticket

Clients and Routes

For post-install permission settings, subscription imports, connection checks, route switching and questions about accessing international websites. Include the platform, client message and steps that caused the issue.

View Guides

Email and Telegram

No public email address or Telegram account is currently configured. To avoid confusion, submit these requests through a user-panel ticket; this page does not list unverified external contact details.

EmailNot Provided

TelegramNot Provided

Before You Submit

Include the platform, relevant plan, when the issue occurred, steps already tried and any on-page message. Do not submit your password, full subscription URL or other account credentials. More complete information makes follow-up checks more direct.

PlatformRecommended

Issue StepsRecommended

Account CredentialsDo Not Submit